Do not refund first and try to appeal after. 09-10-2020 They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. . why it was refused and Never heard back. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Its ok but I like the darker one you had in your listing. Did you include the reference number on the label? Yup pretty much. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. Or you can specify that the addressee must sign for the package or letter. Unfortunately for you, the item is a replica of the one you sent. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . A buyer happily purchases your item. How do you prove you sent A? After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. This time, I accidentally sent an ebay buyer the wrong item. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! I never sold a necklace on ebay period, and never saw that one in my life. Finish enrollment at any CLEAR airport location next time you fly. eBay will not assist with a transaction that occurred beyond its purview. Then find one of the facebook groups for sharing scammy ebay users and share his username. Did you try talking with the buyer? 01:24 PM. There is no way to dispute a transaction once its finalized in this way. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. Listen to this weeks podcast to hear sourcing methods from a seller! The buyer pays quickly, and you send the item without concern. 10/31/2020 at 3:54 pm #83017 Antique Frog Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. I had been using half sheet sticky labels for almost a month before sending out this order. Select Order Not as Described. Here are some of the most common ways eBay sellers are scammed. I have to take her to court! This sounds exactly like the issue Im having! Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. Copyright 1995-2023 eBay Inc. All Rights Reserved. They may even provide photos of the broken item. There is so much scamming going on Ebay, Sellers dont have a chance. 26-05-2020 But I would like to reach more buyers. Either way eBay will make sure the buyer gets their money back right or wrong. I guess it depends on whether the item they are sending back is worth paying the shipping on. Update 2: So my next step was to file claim with UPS. If you get the item back as a buyer you have the option to relist and recoup your outlay. FedEx. I did all of this. Help for buyers and sellers. They then go to Etsy and order the item from me at full price using a suspect credit card number. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. As you say, I would explain to the buyer that different computers and devices show colours differently. 'However once the seller has received the item back, eBay can then step in and review the . eBay somehow refunded the buyer automatically when the return was delivered. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! to fight them over this and go to the Phillippines is beyond annoying. man!! Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Answer (1 of 4): Hi. They look the same to me.. on Add any photos you have of the wrong package. They will call the number you have on record for this account, so make sure that's correct before you start. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. It is a site to get quality at the best price and sometimes I make 50 cents. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Those labels are a lot bigger and I never cut them to a smaller size. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. I was hoping it was a post offcie mix up. This is what it takes to get ebay to appeal a return in your favor. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. The item ordered was a coil of hook & loop tape. Other platforms I never had a problem with over 6 years. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Its unfair they side with the buyers all the time. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. The item's condition was misrepresented. on Once they have the code, they disappear and make off with your gift card balance. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. I have had a few people say they didnt receive their orders when I know I sent out to all of them. The buyer received the wrong item. All such complaints from sellers are simply ignored, as profit takes precedence over reason. - edited Zero money was left over. In my experience, the wait times are usually short and they do call within the estimated time. I can send to any other email address OK.We'll move all . Its usually not a good idea to trade with accounts that have bad feedback. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. Ebay says I have to "take action" by Sept. 11th. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items.
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